 | News: Coming Soon: Pay LIC Premiums by Mobile
Coming Soon: Pay LIC Premiums by Mobile Wall Street Journal (blog) - Shefali Anand - Jul 20, 2010 This facility was introduced two years ago and is available to customers who sign up for the bank's mobile pay service. The customer basically send a text | | | | |
| News: Green Fallout
Green Fallout Entrepreneur - Jason Daley - Jul 27, 2010 Back in 2006, Matt Kolb, a real estate agent in Boulder, Colo., had his "change" moment when a client decided to ride around town on a rented bike to look | | | | |
| News: The 401(k) fees you might not know you're paying
The 401(k) fees you might not know you're paying CNBC - Jul 20, 2010 Oversight of the retirement plan often covers accounting and legal services and may include access to customer service representatives, education, | | | | |
| News: Banks and savings rates
Banks and savings rates The Economist (blog) - Jul 27, 2010 Oh no, said the service agent (the same one who put me in the account in the first place); that account pays virtually nothing. | | | | |
| News: Vendor Newsmaker Q&A: David Schlidge, CRP
Vendor Newsmaker Q&A: David Schlidge, CRP Search-Autoparts.com - Krista McNamara - Jul 21, 2010 What are CRP's main focuses in regard to customer service? The No. 1 thing for us is high-quality products. We will not take shortcuts on quality. | | | | |
| News: Arguing As An Art Form
Arguing As An Art Form Manufacturing.net - Amy Radishofski - Jul 23, 2010 My father was the type of person who could make a customer service agent cry. | | | | |
| News: Influent and PCCW Teleservices Complete Merger
Influent and PCCW Teleservices Complete Merger PR Web (press release) - Jul 20, 2010 With over 7000 agent positions world-wide, together they provide clients with a wide array of skills and service nearly 35 million customer or prospect | | | | |
| News: Zendesk turns tweets into customer support “twickets”
Zendesk turns tweets into customer support “twickets” VentureBeat - Kim-Mai Cutler - Jul 13, 2010 Instead, it lets employees watching the Twitter stream select certain tweets to forward on to customer service reps. After that, the tweets turn into | | | | |
| News: 10 Principles for Knowledge Management Success
10 Principles for Knowledge Management Success Technology Evaluation Centers - Jul 24, 2010 By having access to a knowledge base, new help desk and customer service agents can get answers to common questions without having to constantly ask other | | | | |
| News:
INOVA Turns to Cloudmark to Combat Growing Messaging Security Threats in | | | | |
| News: Story of Two Deaf & Blind, but Mostly Dumb Airlines
Story of Two Deaf & Blind, but Mostly Dumb Airlines Tips from the T-List - Jul 26, 2010 A Cincinatti-based Delta Customer Service Supervisor. I left out an important aspect of that excruciatingly long 91 minute call with that Delta supervisor | | | | |
| News: Car battery drains car owner's patience
Car battery drains car owner's patience Chicago Tribune - Jul 18, 2010 At one point, he said, a BMW customer service agent told him to buy a battery tender and hook it up to his car to keep it charged. | | | | |
| News: LA Must Commit to Becoming a City that Works
LA Must Commit to Becoming a City that Works City Watch - Stephen Box - Jul 23, 2010 As an agent of change, Leahy chose to start by focusing on the customer's experience and putting service as his priority. He took the pictures of One | | | | |
| News: Experience vs. 'fresh' ideas
Experience vs. 'fresh' ideas The Tennessean - Samantha E. Williams - Jul 20, 2010 Customer service is something that Crowell is familiar with, as well, since she was employed by the clerk's office and is currently a real estate agent with | | | | |
| News: Business Digest
Business Digest Daily News Tribune - Jul 27, 2010 The firm is the exclusive leasing agent for the corporate center. Netezza was represented by Kevin Hanna of FHO Partners. Enservio, a Natick-based provider | | | | |
| News: Cicero Announces OEM Agreement With dvsAnalytics, Inc.
Cicero Announces OEM Agreement With dvsAnalytics, Inc. MarketWatch (press release) - Jul 13, 2010 "We look forward to working with dvsAnalytics in bringing new capabilities to their Encore products to improve agent productivity, reduce costs, | | | | |
| News: "I understand your frustration..."
"I understand your frustration" Marketplace (blog) - Bonnie Lumaghi - Jul 6, 2010 Health plan customer service is getting a makeover. Insurance companies are hiring empathy trainers for their call agents and brushing up on their phone | | | | |
| News: Amdocs Gets Semantically Intelligent
Amdocs Gets Semantically Intelligent Destination CRM - Lauren McKay - Jul 17, 2010 Not only are customer service reps (CSRs) presented with more accurate information about a customer on the line, but they are able to resolve issues more | | | | |
| News: The New ROI: Return On Interaction
The New ROI: Return On Interaction MediaPost Publications - Daniel Ziv - Jul 20, 2010 Today, many customer service organizations are trying to get their head around the impact of social media. Specific to these channels, companies should | | | | |
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